Shipping & returns

How delivery and returns work at Studio Aurel. Shipping is included in every price — what you see at checkout is exactly what you pay.

Where we ship

We deliver to 9 European countries: United Kingdom, Germany, France, Italy, Spain, Netherlands, Switzerland, Austria and Belgium.

Prices and taxes

All prices are in euros (EUR) and include shipping, VAT and applicable duties. The price you see is the price you pay — no surprise charges on delivery.

Delivery and tracking

Orders leave our warehouse within 1–2 days and are delivered with tracked international shipping 6–12 days later — 7–14 days from order to delivery. Times are estimates, not guaranteed dates. You receive the tracking number by email as soon as your parcel ships, and you can follow the delivery status in your account.

30-day returns

You can return any item within 30 days of receiving it, no reason needed — a voluntary extension of the 14-day right of withdrawal you have under EU consumer law. Items must be unused and in their original packaging. The full procedure is described in our Returns & Withdrawal policy, linked in the footer.

FAQ

How long does delivery take?

Orders are dispatched from our warehouse within 1–2 days and arrive with tracked delivery 6–12 days after dispatch, so 7–14 days in total from the day you order.

Which countries do you deliver to?

We deliver to the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Switzerland, Austria and Belgium.

How much does shipping cost?

Nothing extra — shipping is included in every price, along with VAT and applicable duties. There are no additional charges on delivery.

How long do I have to return an item?

You have 30 days from the day you receive your order. Items must be unused and in their original packaging. This goes beyond the 14-day withdrawal right guaranteed by EU consumer law.

How do I return something?

Send the parcel to our returns hub in Germany — the address is on the Returns & Withdrawal page linked in the footer and on every product page. Nothing goes back to China. Return postage is paid by the customer; if an item is faulty or not what you ordered, we cover it. Once the parcel is on its way, enter the tracking number on the order page in your account. Contact us via the support chat if you have questions.

Who pays for return shipping?

The customer pays the postage for sending the parcel to our returns hub in Germany. If the item is faulty or we sent the wrong item, we cover the return postage. We refund within 14 days of the parcel reaching the hub.

Can I track my order?

Yes. You receive a tracking number by email as soon as your parcel ships, and you can follow the delivery status in your account at any time.

How can I pay?

You can pay with PayPal. All prices are charged in euros (EUR).